FAQ
Frequently Asked Questions
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Turn Private Browsing on or off on your iPhone or iPod touch.
Open Safari on your iPhone or iPod touch. Tap the new page button . Tap Private, then tap Done. While Private Browsing is on, Safari appears black or dark instead of white or gray. How to turn off Private Browsing Open Safari on your iPhone or iPod touch. Tap the new page button . Tap Private, then tap Done.
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Turn Private Browsing on or off on your iPad
Turn on Private Browsing Open Safari on your iPad. Tap the new page button . Tap Private, then tap Done. While Private Browsing is on, Safari appears black or dark instead of white or gray. Turn off Private Browsing Open Safari on your iPad. Tap the new page button . Tap Private, then tap Done.
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Opening Google Chrome in Incognito Mode on a computer.
On your computer, open Chrome. At the top right, click More New Incognito Window. A new window appears. In the top corner, check for the Incognito icon . You can also use a keyboard shortcut to open an Incognito window: Windows, Linux, or Chrome OS: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n.
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Opening Microsoft Edge in InPrivate mode.
When you use InPrivate tabs or windows, your browsing data (like your history, temporary internet files, and cookies) isn't saved on your PC once you're done. In Microsoft Edge, select the Settings and More icon, and then New InPrivate window.
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Opening Google Chrome in Incognito Mode on an Android device.
On your Android phone or tablet, open the Chrome app . To the right of the address bar, tap More New Incognito tab. A new window appears. In the top left, check for the Incognito icon .
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Safari (iOS) - Enabling and disabling pop-up blocker
Launch Settings. Tap Safari. Under the General section, click the toggle next to Block Pop-ups to enable or disable the pop-up blocker. A green toggle indicates an enabled pop-up blocker.
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How to tell if an email is phishing/scam
Typical indicators that a message is phishing/scam/not legitimate. Phishing/scam emails are one of the biggest online threats currently. If you aren't sure if an email that you have received is legitimate or not, there are some typical signs that you can look for to help you determine if this is a phish or not. 1. There is an attachment and the sender never mentions anything specific about the document. The details are deliberately vague in an attempt to target as many recipients as possible. 2. This phishing scam uses urgency to manipulate the victim. By saying that the link/document will be locked after a short period of time (24-48 hours typically), it forces the reader to act immediately. Many phishing scams will use similar tactics of fear or excessive flattery to manipulate you. 3. Watch for spelling and/or grammatical errors. Phishing scams will often contain one or both. 4. Always check the sender's email address listed at the top of your email client. If it looks suspicious, it's probably not a legitimate message. 5. Always hover your cursor over links contained within an email to determine if the link URL is legitimate. If it goes to a website that you don't recognize or doesn't match what you are expecting to see, then it likely isn't legitimate. If you are on a mobile device when checking the message, press and hold the link until the URL appears so that you can check if it is legitimate. 6. If you have any doubts about the veracity of the sender’s organization or internal department, be sure to look it up online and verify it. 7. You should always verify physical address details from a sender you don't recognize. 8. Be careful with calling the phone number sent to you in an email. Scammers will sometimes put down their own phone numbers and then pretend to be the service or department that the Phishing scam is imitating. If you are suspicious of the email, it is much safer to google search the correct phone number than to trust the given number. 9. Please remember to configure your email client to block automatic image downloads. Scammers will sometimes embed executable code to run in the image background. By default, Outlook is configured to block automatic image downloads. 10. If you have questions or concerns, please contact the TBR Service Desk at servicedesk@tbr.edu, or 615-366-4444. To report a phishing email, the Service Desk Portal to notify us of the email in question. 11. If you receive a suspicious email and would like to report it, please DO NOT forward the email to anyone. You should either send a description or a screenshot of what you received.
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Printer Troubleshooting - No server connection on the display panel.
Unplug the printer from the wall outlet for 30 seconds and then plug the power cord back in. This is referred to as a power cycle or hard reboot. After the copier powers back on check the display panel to see if the panel is now indicating connecting. Once these steps are performed the display panel should indicate ‘connected.” Scan your key fob in order to resume/begin your printing or scanning functions. If the printer still will not function, please submit an incident ticket to the TBR Service Desk.
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Printer Troubleshooting - Display panel indicating a paper jam
The display panel will indicate a paper jam at a specified location (with an orange/amber light) at the source of the paper jam. Follow the on-screen instructions to remove the paper jam and check the display panel to see if the problem has been corrected and resume printer or scanning functions. If the problem persists, please submit an incident ticket to the TBR Service Desk.
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No sound coming from headset on a Windows computer
When an external audio device is not getting any sound there are several steps that you can take to resolve this issue. The steps will be listed below. 1: Go into Settings (press the Windows Icon and I simultaneously, or by typing "Settings" in the search bar in the bottom left corner of your screen). 2: It will then take you to the main settings screen click on the "Systems" icon. You will then see the option for "Sound" on the left. You can also just type in "Sound" in the mini-search bar at the top. 3: You should see Input and Output devices. If your headset is connected to your computer via USB or Bluetooth , it will appear as a option in the respective boxes. 4: Once the device has been selected for either Input or Output, you can adjust the volume. 5: If the device does not show up as an option, please try to reconnect the device by USB or by Bluetooth. 6: If the device is showing on your screen but no sound is still being produced, you may have to update the audio drivers on your device. This can be done in the settings menu under "Update & Security". It will then look like the following screen. If you are still having issues, please open a ticket for this issue. To open a ticket please go to https://tbrsupport.freshservice.com/.