PROBLEM: Updating or changing your Cleveland State password on- or off-campus. If you do not know your current Cleveland State password, you can use the Password Self Service Portal at http://mycs.cc/password (and click Forgotten Password) or contact the Help Desk (ext. 210) for further assistance. NOTE: First time users must first set up their security questions before managing their account and passwords by logging into the password portal successfully before they can manage or update their existing passwords. SOLUTION: ON-CAMPUS Log in to an on-campus computer using your current Windows password. Press the CTRL+ALT+DEL keys on the keyboard, simultaneously. Click the Change a password button. Fill out the required fields with your old and new passwords. Press the Enter key on the keyboard or click the right-arrow button on the screen You will receive a confirmation message that your password was successfully changed. OFF-CAMPUS Access the Cleveland State Password Self-Service Portal, http://mycs.cc/password. (The off-campus instructions also pertain to on-campus Apple computers.) Recover Invalid/Forgotten Password Click the Forgotten Password link. Enter the verification information to proceed. Enter your Cleveland State Student ID Number and Last Name to search for your account. Enter your security question responses and click Check Answers. Once verification is complete, you will be allowed to create a new Cleveland State password. Update Existing Password Log into the Password Portal using your current Cleveland State email address and password. Click the Change Password link. Follow the on-screen instructions to create a new password. RESULTS: After successfully resetting your Cleveland State password you will log into CougarNet, access your email, and Windows computer with the new password. You MUST update your password on all mobile devices that use your Cleveland State credentials to prevent your account from being locked out.

PROBLEM: Setting up a CSCC employee email account on iOS and Android mobile devices using the Gmail application or built-in email client. SOLUTION: IOS GMAIL APP Download the Gmail app from the App Store (iOS). Launch Gmail app. When prompted, sign in using your full Cleveland State credentials. IOS EMAIL CLIENT Launch Settings and choose Mail, Contacts, Calendars > Google Fill in the required fields with your Name, Email, Password and Description and click Next. Choose which options you would like to sync with your device and choose Save. ANDROID EMAIL Launch Settings and choose Accounts. Tap Add account, choose Google, and click New. Sign in using your Cleveland State email address and password. Android will set up your new Google account; you can SKIP payment info, if prompted, and customize your synced data. RESULTS: Users can launch the Gmail or built-in email client on their mobile device and have access to their Cleveland State email account, contacts, calendars, and other Google features.

To set up the Microsoft Authenticator app Sign in to your work or school account and then go to your My Account portal. Select Security info in the left menu or by using the link in the Security info pane. If you have already registered, you'll be prompted for two-factor verification. Then, select Add method in the Security info pane. On the Add a method page, select Authenticator app from the list, and then select Add. On the Start by getting the app page, select Download now to download and install the Microsoft Authenticator app on your mobile device, and then select Next. For more information about how to download and install the app, see Download and install the Microsoft Authenticator app. If you want to use an authenticator app other than the Microsoft Authenticator app, select I want to use a different authenticator app. If your organization lets you choose a different method besides the authenticator app, you can select I want to set up a different method. Remain on the Set up your account page while you set up the Microsoft Authenticator app on your mobile device. Open the Microsoft Authenticator app, select to allow notifications (if prompted), select Add account from the Customize and control icon on the upper-right, and then select Work or school account. Note: The first time you set up the Microsoft Authenticator app, you might receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android). You must select Allow so the authenticator app can access your camera to take a picture of the QR code in the next step. If you don't allow the camera, you can still set up the authenticator app, but you'll need to add the code information manually. For information about how to add the code manually, see see Manually add an account to the app. Return to the Set up your account page on your computer, and then select Next. The Scan the QR code page appears. Scan the provided code with the Microsoft Authenticator app QR code reader, which appeared on your mobile device after you created your work or school account in Step 6. The authenticator app should successfully add your work or school account without requiring any additional information from you. However, if the QR code reader can't read the code, you can select Can't scan the QR code and manually enter the code and URL into the Microsoft Authenticator app. For more information about manually adding a code, see Manually add an account to the app. Select Next on the Scan the QR code page on your computer. A notification is sent to the Microsoft Authenticator app on your mobile device, to test your account. Approve the notification in the Microsoft Authenticator app, and then select Next. Your security info is updated to use the Microsoft Authenticator app by default to verify your identity when using two-step verification or password reset.

If you still have access to a former employee’s Google Drive and need to save important files, follow these steps: 1. Access the Former Employee’s Google Drive Log into your Google account. Open Google Drive (https://drive.google.com). If the former employee’s files were shared with you, navigate to "Shared with me" on the left-hand menu. If you were given direct access to their Drive, use the search bar to locate specific files. 2. Make a Copy of Important Files Right-click on the file or folder you need to save. Select "Make a copy" (This creates a duplicate that is owned by your account.) Move the copied file to your personal or departmental Google Drive by dragging it into the desired folder. 3. Download Files to Your Local Computer (Optional) Right-click the file or folder. Select "Download" (Files will be downloaded in their original format or as a compressed ZIP folder if multiple files are selected.) Save the files in a secure location such as a network drive or another cloud storage service if required. 4. Transfer Ownership (If Applicable) If the former employee’s account is still active within the organization, an admin may be able to transfer file ownership to another employee. Contact IT support for assistance with ownership transfers. 5. Verify File Access & Storage Ensure that critical files are accessible to the necessary team members. Remove unneeded files to avoid clutter.